Delete your Decluttering account

You can delete your account yourself, in the app or on this website: sign in, open Profile, and choose Delete account. We email you a code to confirm it’s you. If any order is still open, finish or cancel it first.

Can’t sign in? Email support@decluttering.co.za from the address on your account and we’ll delete it for you within 30 days.

What we delete

Your name, phone number, area and shop link.
Your saved addresses and drop-off locker. An address an old listing used keeps only its suburb and postal code.
Your bank details and bank letter.
Your listings come down and any offers still open are declined.
Your cart, watchlist, notifications and blocked list.
The ID images and selfie from your identity check (we ask Didit to delete them).
If you signed in with Apple, we tell Apple to end the link with your Apple ID.
You are signed out everywhere, and nobody can sign in to this account again.

What the law makes us keep

Orders, invoices, fee records and proof of payment: 7 years.
The result of your identity check (the name and date of birth it confirmed) and your ID number in scrambled (hashed) form: 5 years, to prevent fraud.
Your email address, and your company name, registration and VAT numbers if you sold as a business: kept privately for 12 months in case of fees you owe or a claim, then deleted.
Your withdrawn listings and any reports: 12 months.
Messages stay with the people you spoke to, for 3 years after the last message.
Reviews you left stay with the order they belong to, without your name.

You can sign up again later with the same email, as a new account. Details are in our Privacy Policy.